Error: A connection to the licensing server could not be established

[Major_Major]

Kbell -

Did you even read Tiho’s message a few above yours?

[BratFace]

@sgerdom

@tiho_d

We managed to pinpoint the problem. Before releasing it to public, I would like to ask you to test it first and report your results.

That worked for me!

[kbell1111]

@Major Major

Kbell -

Did you even read Tiho’s message a few above yours?

Yes, I thought that was a specific message to the person they were addressing? It says “Before we release to the public”. I took that as needing to wait for something to be released to us?

Tried downloading the link at dropbox and installing - it has an error. No sure what it means to “Extract the archive”.

I’m not technical person- just trying to get my product I paid for to work. Would appreciate the product to respond to support inquiries.

[BratFace]

@BratFace

@sgerdom

@tiho_d

We managed to pinpoint the problem. Before releasing it to public, I would like to ask you to test it first and report your results.

That worked for me!

Apparently it’s broken again. Now the program won’t launch at all.

[AmberV]

Did you reboot after upgrading? I’ve seen a few cases where that is necessary.

[sgerdom]

@sgerdom

@tiho_d

We managed to pinpoint the problem. Before releasing it to public, I would like to ask you to test it first and report your results.

Hi Tiho: It seems to work on first sight. But the nag message/s don’t pop up every single time I open Scrivener, so I will test it a few days and come back to report.
Thank you!
Susanne

Hi Tiho, hi all
It works till today, At that moment I’m installing the update and crossing my fingers …

Edit: Scrivener started normally, everything is fine. Thanks a lot for the good job!
I’m working with Scrivener for years now - I love it!

[DownUnderDabbler]

I too am having this problem, mine saying it has been two months since connection and it is reverting to trial mode. This complicates things because I cannot now close my project. It wants to back it up and always simply shuts down after a slow climb to 55% of the backup. Reinstalling does not help, opens the same project and the cycle repeats.

I have work to do. What are my options here. I have a valid license bought only a few months ago.

Hakim

[system]

@DownUnderDabbler

I too am having this problem, mine saying it has been two months since connection and it is reverting to trial mode. This complicates things because I cannot now close my project. It wants to back it up and always simply shuts down after a slow climb to 55% of the backup. Reinstalling does not help, opens the same project and the cycle repeats.

I have work to do. What are my options here. I have a valid license bought only a few months ago.

Hakim

Have you installed the update and rebooted?

[DownUnderDabbler]

This is the version I have: Version: 1.9.14.0 - 13 Sep 2019 which says it is up to date. Have reentered license details but same project opens and won’t close without crashing during backup at 55%. Yes, have rebooted several times, one of which allowed the entry and acceptance of license. Any thoughts?

[kewms]

Backup failure is probably a different issue. Please open a support ticket.
literatureandlatte.com/contact-us

Katherine

[DownUnderDabbler]

@kewms

Backup failure is probably a different issue. Please open a support ticket.
literatureandlatte.com/contact-us

Katherine

Thanks Katherine. You are correct; by disabling save on exit I was able to open other projects. Support ticket seems the way to go. Many thanks.
\Hakim

[catiemon]

Hey, guys! I encountered the same error over three months ago, I tried deactivating (it won’t deactivate) and uninstalling and installing many times but the problem persists. Kindly help, thank you so much!

https://ibb.co/pLZr7ZX