jcscrib - did you report this to me? Did we work through causes/scenarios? I don’t remember your e-mail but maybe it’s because you used a different e-mail address to e-mail me. EDIT: I see you posted this issue on the forum - you didn’t answer my questions about this in the last report you made here: https://forum.literatureandlatte.com/t/wiped-again/4588/4 In your previous report you had said that someone else had been on the computer in the meantime. In both cases you seem to say that files disappeared after Scrivener was closed down…
I have to say that I am a little concerned that people are taking the time to post here just to knock confidence in Scrivener without going through full support channels, or without providing full details of the circumstances surrounding these issues. The original poster has disappeared, despite my e-mailing him and asking for more information and to try to help get to the bottom of the issue. In every case this has happened - and I stress that I have had very few reports of data loss - I have chased up all possible causes and in every case all the user has been able to tell me is that the file disappeared, that it must be Scrivener’s fault, but no reproducible cases have been provided. (In a couple of cases, as the original post here, files seemed to disappear after Scrivener closed… But Scrivener cannot delete files if it’s not even open.) If I could reproduce it, I would squash it - if it is definitely Scrivener’s fault.
But to anybody knew to Scrivener and coming across this thread, I hasten to add that Scrivener has thousands of users and I have only had about five reports of data loss, none of which has been 100% definitely traced back to Scrivener.
I am not saying that these users are in any way at fault or that their experiences aren’t real. I’m just a little concerned at the turn this thread is taking, as it is in no way helping me find any problems that may or may not exist.
With regards to ensuring data preservation, I have done my best to take precautions - because I take such reports seriously even if no cause can be found or any definite evidence that Scrivener has wiped files. The next version of Scrivener saves in a different way. The current version saves in a slightly unorthodox manner, although that should not cause any problems. I have taken a different route in the next version just in case there could be any problems, and just in case Scrivener has been responsible for any problems. Moreover, the next version provides automatic backups.
And if Scrivener is responsible for these cases, there must be some very unique circumstances involved. If this is the case, I hope someone can help me find what these unique circumstances are at some point.
Finally - all software is prone to error, bugs and you should never trust any software entirely. I have lost work in Word, Pages, Mail, Xcode and various others. I do my utmost to ensure that Scrivener is bug-free and won’t lose your work, but no software is ever 100% bug-free - so do back up!
If ANY users have encountered data loss through Scrivener and haven’t contacted me at support, I urge you to do so rather than jump ship and start telling everyone that Scrivener isn’t trustworthy, which I believe it is. I always do my best to help users and to track issues.
Thanks and all the best,