I recently ran into the same problem. Not sure what changed but rather than doing all the usual items (uninstall etc) I came here. For kicks I tried the troubleshoot compatibility and after several questions (none of suggested solutions applied) it finished and the only thing I noticed was now the UAC asks permission (admin rights) when I run it. I went back and checked to see what compatibility settings were changed. It is now set for Vista and run this program as admin.
Therefore, rather than running the wizard try doing it directly. Setting compatibility for Win 7 also worked fine. To do this find the Scrivener icon in the start menu, right click on it, pick properties, in the new window click compatibility tab and set it for Vista or Win 7 and also check “run this program as admin”. This should fix the problem. If the direct approach don’t work try the wizard.
I have no idea why it worked before and now it don’t but as mentioned here, sounds like a windows update broke something somewhere. I see there is a new Scrivener update this month and that may fix the problem as well but I haven’t tried it.
You pay for the software when you buy it and you buy it in its current status at the time of purchase. You at the time also had time to evaluate it during a month to make sure it works. If you later decide to update Windows and this makes the software not work, that’s hardly L&L’s fault, is it? You paid for a license to use the software then and there, not for eternity-no-matter-how-the-world-evolves.
I didn’t update Windows. I updated this software. And frankly, if it’s software which is still both available and being updated, said updates should work with the advertised operating systems, anyway.
Recently a user who reported the same problem, managed to solve it via removing some hardware drivers left behind on his machine. He was using a Wacom tablet and the Wacom tablet drivers prevented Scrivener from starting properly. In his case reverting/removing/updating the Wacom tablet drivers helped. Please, check and disable any non-common external hardware you might have attached to your computer.
I do have a Wacom tablet. I’ll give it go, thankyou. I hope there’s no issues with recent drivers though, because we really shouldn’t have to remove one paid for product in order to use another.
Apologies for the double post - unable to edit the previous one anymore. Unfortunately, I don’t seem to have a Wacom driver installed at all, currently, so there shouldn’t be a clash there. I thought I’d used it on my current laptop before, but apparently not.
On the plus side, the recently released replacement exe files will run in compatibility mode for Windows 7. So that’s something.
Currently running windows 8. Since the most recent September 18th update I have not been able to access any of my files. Compatibility mode is not an option on the files when they have their own separate icons. My latest run in with support was for an issue I had back in Aug 1st and have heard nothing. Fortunately that problem was diy, this one has not been.
PLEASE someone tell me there is a fix for this. This is HOURS of writing I cannot finish, this is not okay!
I’m not sure what you mean by this, but you set compatibility mode on the actual scrivener.exe executable file, not on any of the project files.
If you have not downloaded and tried the latest release version, 1.9.0.14, you should do so. You may want to completely remove the previous version and reboot, first.
