Unable to contact support

[Gydancer]

I’ve been away from Scrivener for a while and l am trying to contact support. I went to the help page and sent a message but the email bounced, twice! ~

[JimRac]

Instead of emailing, use one of the contact forms.

• General questions

• Bug Reporting

After submitting the form, you should get an automated reply within an hour or two. If you don’t, be sure to check your spam folder.

Best,
Jim

[AmberV]

My advice is to skip the site integration if it isn’t working for you, which can be a bit spotty on account of shortcuts taken by our previous web developer, and just log into the help desk itself:

Blacklisted serial number, support not answering

I’ve checked with the help desk software, and we don’t have any record of your messages at the email address you use here on the forum—just an old message from a year and a half ago. Something must be getting blocked somewhere at a level we’re not seeing (we do check our spam filter for false positives). Whatever the case, I recommend creating an account in the help desk software, if you haven’t already, and creating a ticket that way, since email seems unreliable.

The contact page used to work okay, but recent changes in underlying technology between the two sites has made it less reliable.

[Gydancer]

I thank you, amber and also Jim, for your help in guiding me to the right place to get me up and running—we’re all set to go.