Why has scrivner accepted my payment but wont issue me Code?

Ive been trying for days to get someone to respond to my emails.
I tried purchasing the license and somehow the website gave me an error BUT MADE SURE TO DEDUCT MY ACCOUNT.

So here I am without the money or without the ability to use the software Ive been forced to pay for.
Sales and technical support replies are non existent.
Is there not someone that can or will help me here, or is scrivener just another one of those company’s that doesnt truly care about their customers so long as they get their money?


And I wont be surprised if they delete this post and block my account to cover up their bad customer service and their underwhelming payment process.

Check out: viewtopic.php?f=31&t=26236

Please see: <https://forum.literatureandlatte.com/t/it-sucks-cant-get-code-or-help-after-money-was-deducted/25354/13